Shipping and Returns Policy

Frequently Asked Questions

📦 How fast will my order ship?

Most orders ship within 24 hours from our warehouse in Milton, Florida, Monday–Friday, 8:00 am–5:00 pm CST. Orders placed early in the day may ship the same day. Some special-order items include a note at the top of the product listing and may take longer to ship.

🚚 Which carriers do you use?

We ship using FedEx and USPS for reliable and timely delivery nationwide.

🔍 Will I receive tracking information?

Yes. If you provide a valid email address at checkout, tracking information will be sent when your order ships. If no email is provided during checkout, we are unable to send tracking updates.

💲 How are shipping rates calculated?

Shipping rates are based on your order’s weight and destination. The exact cost is shown before checkout so you can confirm before placing your order.

⚡ Do you offer expedited shipping?

Yes! We can ship expedited orders on your own UPS or FedEx account. See our Expedited Shipping Policy for details.

📦 What if part of my order is backordered?

If an item is backordered, we’ll ship the in-stock items immediately. The remaining items will ship separately at no extra cost once available.

Returns, Refunds & Exchanges

↩️ What’s your return window?

You can return items within 30 days of purchase if they are unused, in original condition, and not customized.

📝 How do I start a return?

1. Email us at info@monsterbolts.com for approval and instructions.
2. Include a note in your package with your order details and reason for return.

✅ Do I need authorization for returns?

Yes. All returns must be pre-authorized. Unauthorized returns may be refused or delayed.

🚫 Are there return exceptions?

Used, damaged, or altered items cannot be returned. Bulk fasteners must be returned with boxes unopened. Once a fastener box is opened, the certified Material Test Report (MTR) becomes invalid, and the fasteners cannot be resold as certified material.

💵 Is there a restocking fee?

Yes. All returns are subject to a 20% restocking fee. Shipping charges are non-refundable.

🔄 Can I exchange for a different size?

Exchanges can involve different product costs and shipping adjustments. To make the process smooth, please contact customer support at support@monsterbolts.com and we’ll walk you through the steps.

📞 How can I contact Monster Bolts?

• Phone: (850) 764-2658
• Support Email: support@monsterbolts.com
• General Inquiries: info@monsterbolts.com

Thank you for choosing Monster Bolts — proudly serving customers from our Milton, Florida warehouse with fast shipping and trusted service.