Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm.  Usually same day if ordered early enough.

Carriers

We use USPS carriers to deliver our orders

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

  1. Please email info@monsterbolts.com to request a refund and we will provide you with all return details
  2. Include in your package a letter stating the reason for your return and your name and email address (for return). 

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges are always available.  Please let us know if the size you need is different than the one you ordered.

Thank you,

Monster Bolts Team